OPEN ENROLLMENT PROGRAMS:

Scope of Services

Provider agrees to deliver the program experience as described in the program materials provided at the time of purchase. Delivery may include facilitated sessions, exercises, group discussion, and feedback.

The specific format, duration, and delivery method (in-person or virtual) will be outlined in the applicable program description or proposal.

Participant Responsibilities

Participants agree to:

➜ Actively engage in program activities and discussions

➜ Participate respectfully with facilitators and other participants

➜ Reflect honestly on feedback and experiences

➜ Maintain confidentiality of other participants’ shared information

The value of the program depends on participation. Results are not guaranteed without full engagement.

No Guarantee of Outcomes

Provider does not guarantee:

➜ Promotion, role placement, or career advancement

➜ Performance improvement outcomes

➜ Specific behavioral or organizational results

Leadership readiness and growth depend on participant effort and application beyond the program.

Cancellations, Refunds, and Reschedules

Participant Cancellations and Refunds

➜ Cancellations made 30 calendar days or more before the program start date: Full tuition refund minus a $50 administrative fee.

➜ Cancellations made 15–29 calendar days before the program start date: 50% tuition refund.

➜ Cancellations made less than 15 calendar days before the program start date: No refund.

Program Cancellation by On Pointe Leadership

➜ If On Pointe Leadership cancels a program, participants will receive a full tuition refund or may transfer to another date at no additional cost.

Reschedules and Substitutions

➜ Participants may reschedule their registration to another date of the same program up to 15 calendar days before their scheduled start date.  Reschedules are subject to availability and may incur a $25 administrative fee.

➜ Participant substitutions for a registered program date may be allowed with prior written notice.

No-Shows

➜ Participants who do not attend and have not notified On Pointe Leadership of a cancellation or transfer will not receive a refund.

On Pointe Leadership Registration Contact

• All cancellations, reschedules, and substitution requests must be submitted in writing to: [email protected].

Intellectual Property

All materials, frameworks, exercises, and content provided as part of your program remains the intellectual property of Provider. Participants may not reproduce, distribute, or use materials for training or commercial purposes without written permission.

Confidentiality

Provider agrees to maintain confidentiality of participant discussions, except where disclosure is required by law. Participants are expected to extend the same confidentiality to peers.

Limitation of Liability

Provider is not liable for indirect, incidental, or consequential damages arising from participation in the program. Total liability shall not exceed the amount paid for the program.

Governing Law

This Agreement shall be governed by the laws of the state in which Provider operates, unless otherwise required by law.